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COVID-19: the implications for industries
The Coronavirus (COVID-19) outbreak is first and foremost a human tragedy, affecting hundreds of millions of people worldwide. It is also having a huge impact on the global economy, with most...
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The total experience imperative
Experience is the new economic battleground. Business used to be largely won on product and price. But more and more consumers are choosing to stay or leave brands based on their experience with them....
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Mastering Total Experience at OpenText World 2023
It’s a new world – everyone’s expectations have evolved, and the customer is always right. The experiences we provide our customers are no longer obligation but a true differentiator for our...
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Transform creative automation with new generative AI, design, and low-code...
Standing head-and-shoulders above your competitors requires break-through experiences. Every experience counts in the current climate. However, creating breakthroughs is not always easy. It requires a...
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Soar to new heights with AI-powered Experience Aviator
The future is here! There is no shortage of interest in AI, but what is the best way to get started? Chief Marketing Officers (CMOs) are already succeeding with generative AI. Some 70% of CMO survey...
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OpenText named a leader in the 2023 Aspire CXP and CCM Leaderboard market...
In the constantly evolving customer experience management (CXM) landscape, OpenTextTM stands tall. Global analyst and research firm Aspire Customer Communications Services recognized OpenText...
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5 digital experience trends to know in 2024
AI has lit the world on fire and reshaped expectations of what’s possible. The pace of change continues to accelerate - 95% of global executives believe customers are changing faster than their...
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Three customer success trends in a post-pandemic world
COVID-19 changed everything. Loyalty is on the auction block. Customers are uncertain: delaying purchases and shopping around. Brands that win in this new era will use customer success to drive...
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Drive customer success with OpenText Experience Cloud 24.2
Customers are at the heart of every thriving business. Delving deeper into customer success is like dissecting a watermelon: while the outer layer may seem green, the true inside can be vividly red....
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Five ways to delight the modern customer
8,000: it’s the number of choices you’ve made today by the time you’ve finished reading this sentence. From what to eat to what to wear to what products to buy, the average adult makes somewhere...
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